Customer Service

Your Account

Your Details

You can view and change your contact details at any time. Modify your details on the Account Details page.

Lost password

If you have lost or forgotten your password visit the Password Recovery page.

Purchases, Delivery and Returns

Your shopping cart

Your shopping cart contains any items you have ordered but not yet paid for at the checkout. Go to the Cart page to see your shopping cart contents.

Your order status

Are you wondering about your order? With a customer account you can view the status of orders placed with us. Go to the Orders page to see your current and previous orders.


Did you receive something that is not quite right? Read our Returns Policy.

Privacy and Security


Your security is extremely important to us. Read the Security Information here to learn how we protect our customers’ details.

Privacy Policy

Find out what information we gather and how we use it. Read our Privacy Policy.


Currency Conversion

Read about Currency Conversion on Empirical Products Pty Ltd.


Read the Tax Information to learn more about taxes charged on Empirical Products Pty Ltd.

All sales transactions are processed by Empirical Products Pty Ltd. Payments made to Empirical Products Pty Ltd. Credit card payments will appear on your statement as transactions to Empirical Products Pty Ltd.

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